Are trust and faith different? Why do they need two words for it? Is it because faith has come to be associated with religion? Does trust have nothing to do with religion then? Why do fish have scales? Hm.
The staff (or ladies and gentlemen, as they are referred to) at the Ritz-Carlton do not differentiate between internal and external customers. That means that their interactions between themselves behind the scenes are subject to the same rules as when they interact with clients of the hotel. Can you imagine the level of discipline it takes to have that level of culture? Or is it the other way around – imagine the level of culture it takes to have that level of discipline? I wonder.
A helpful (older) man told me “I grew up in a different time; I don’t believe anything I hear, and only half of what I see.” While my first reaction was to laugh, it later told me that it’s not what we say, and not even what we show others, but what we actually do and who we actually are inside that truly matter. How many of us can pull it off, though? At least the ladies and gentlemen in the Ritz-Carlton get paid to do it..
My idea of mutual trust is not necessarily when people can talk about anything and everything with each other, but instead, it’s when they do not need to do so.
